Privacy Policy

1. Information We Collect

We collect information you provide directly when you interact with us, including:

• Name
• Phone number
• Email address (including [email protected])
• Service address
• Details related to your HVAC system or service request

We may also collect limited technical data (such as IP address or browser type) when you visit our website.

2. How We Use Information

We use your information to:

• Schedule and manage service appointments
• Communicate about service requests, updates, and follow-ups
• Provide estimates and invoices
• Respond to inquiries
• Improve our services and customer experience

3. Text Messaging (SMS) Communications

SMS communications are used solely to respond to customer inquiries and service requests.

You will only receive SMS messages from Controlled Comfort Heating and Air if you initiate contact or explicitly request communication from us.

SMS messages may include:

• Appointment scheduling and confirmations
• Service updates
• Follow-up communication regarding your request

Message frequency varies based on your interaction with us. Message and data rates may apply.

You may opt out of SMS communications at any time by replying STOP, or contact us at: [email protected].

4. Consent to Communicate

By contacting us (including by phone, email, or text), you consent to receive communications related to your inquiry or service request.

We do not send unsolicited marketing text messages without explicit consent.

5. Information Sharing

We do not sell, rent, or trade your personal information.

We may share information only when necessary to:

• Complete a service request (e.g., with suppliers or subcontractors, if applicable)
• Comply with legal obligations
• Protect our rights, property, or safety

SMS consent is not shared with third parties for marketing purposes.

6. Data Security

We take reasonable measures to protect your information from unauthorized access, disclosure, or misuse.

However, no system can guarantee complete security.

7. Data Retention

We retain information only as long as necessary to:

• Provide services
• Maintain business records
• Comply with legal or regulatory requirements

8. Your Choices

You may:

• Opt out of SMS messages at any time (reply STOP)
• Contact us to update or correct your information
• Request that we delete your information, subject to legal requirements

9. Contact Information

If you have questions about this Privacy Policy or how your information is used, contact:

Controlled Comfort Heating and Air
Email: [email protected]

10. Updates to This Policy

We may update this Privacy Policy from time to time. Updates will be posted on this page with a revised effective date.